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Product Development using 3D CAD Design

Support Engineer

PDSVISION is currently looking for a Support Engineer in the Nordic region. Join our dedicated team focusing on helping companies successfully get the most out of their PTC and PDSVISION product portfolios!

You will become a part of our support team that manages both customer support and smaller adaptations for customers in Nordic countries. We are a group of engaged people, and we always do our best to help our customers and help each other to develop our skills and knowledge.

PDSVISION is a global provider of IT solutions and services directed mainly towards research and development, production and aftermarket challenges. PDSVISION is a complete supplier of solutions for Product Lifecycle Management, Computer-Aided Design, Service Lifecycle Management, Augmented Reality, Industrial Internet of Things and Simulation solutions.

We employ professionals in Sweden, Norway, Finland, Denmark, Germany, UK, and USA. We are a strategic partner to both PTC (ptc.com) and Ansys (ansys.com), the global market leaders in Engineering & Simulation Software solutions.

Your role
In this role, you will provide solutions to issues, help customers find a way forward, and deliver services and maintenance to ensure customers can work in a stable environment. As a Support Engineer, you build relationships with individuals and organizations and develop a deep understanding of their needs and challenges. The tasks involve configuring user environments for upgrades, regular maintenance to prevent downtime, and solving customer issues. We work with a wide range of products, but our core is within CAD and PLM.

During your onboarding process, you will focus on studying our products and gaining knowledge of the product features and functions. From there you will take on support cases together with senior colleagues to enable the knowledge transfer. The direction of your learning will depend on your interests and abilities as well as customer needs.

PDSVISION is a growing organization and there are always good opportunities to go into different roles based on the competence you develop by working with a variety of cases, customers, and consulting projects. In fact we see this role as a staging ground for your future career within PDSVISION.

Why PDSVISION?
Many of our employees have been with us for a long time, mainly because of the:

  • Inspiring culture with fantastic colleagues
  • Great opportunities to grow professionally
  • Focus on a healthy work environment
  • High technical competence and world-leading customers and solutions
  • Meetups and conferences with exciting activities

Why you?
To be successful in the role of a Support Engineer, you should be able to relate to the following characteristics as a description of yourself:

  • Solution-oriented and driven
  • Ability to work independently while still being an active member of our support team
  • Social and optimistic
  • Relevant Academic degree, Mechanical engineering is advantageous
  • Relevant Academic degree such as Mechanical engineering or Software Engineer IT
    Or other relevant experience such as IT Specialist/Programmer
  • Fluent in English and Swedish or Finnish, both speech and writing
  • Experience of Ansys and/or PTC portfolio is a plus

We will help you to develop the necessary skills, but experience and knowledge related to the areas below, are useful:

  • PTC knowledge
    • Creo Parametric and Windchill are our core products
  • Other CAD/PLM systems
    • Our customers often work in multi-CAD environments
  • Flexnet Licensing
  • Product development through CAD
    • This is what our customers do
  • Product Lifecycle Management, PLM
    • This is vital for many of our customers
  • IT systems such as servers/VPNs/AD/database
    • This is a common way for us to access different customers’ environments
  • Batch scripting or other programming

Other Information:
Full-time probation period for 6 months to move over to permanent employment.

Location:
Sweden (Stockholm, Gothenburg, Lund) or Finland (Tampere)

Salary:
Dependent on skills, experience and education

Excited?
Please submit your CV and application written via the application form below and answer these questions:

  • Why do you want to join PDSVISION?
  • What can you offer PDSVISION?
  • What do you need to feel engaged and motivated with a job and at a company?

Recommendations, resumes and diplomas should be brought if you are selected for an interview.
We will not contact your current employer without your consent.

PDSVISION does not offer sponsorship to non-European applicants.

If you wish to discuss the position informally prior to application, please send a message to:
Maria Escobar, Head of HR Nordics +46 766 36 55 23

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Support Engineer

Written by Joel Köld on . Posted in

PDSVISION is currently looking for a Support Engineer in the Nordic region. Join our dedicated team focusing on helping companies successfully get the most out of their PTC and PDSVISION product portfolios!You will become a part of our support team that manages both customer support and smaller adaptations for customers in Nordic countries. We are a group of engaged people, and we always do our best to help our customers and help each other to develop our skills and knowledge.PDSVISION is a global provider of IT solutions and services directed mainly towards research and development, production and aftermarket challenges. PDSVISION is a complete supplier of solutions for Product Lifecycle Management, Computer-Aided Design, Service Lifecycle Management, Augmented Reality, Industrial Internet of Things and Simulation solutions.We employ professionals in Sweden, Norway, Finland, Denmark, Germany, UK, and USA. We are a strategic partner to both PTC (ptc.com) and Ansys (ansys.com), the global market leaders in Engineering & Simulation Software solutions.

Your role In this role, you will provide solutions to issues, help customers find a way forward, and deliver services and maintenance to ensure customers can work in a stable environment. As a Support Engineer, you build relationships with individuals and organizations and develop a deep understanding of their needs and challenges. The tasks involve configuring user environments for upgrades, regular maintenance to prevent downtime, and solving customer issues. We work with a wide range of products, but our core is within CAD and PLM.

During your onboarding process, you will focus on studying our products and gaining knowledge of the product features and functions. From there you will take on support cases together with senior colleagues to enable the knowledge transfer. The direction of your learning will depend on your interests and abilities as well as customer needs.PDSVISION is a growing organization and there are always good opportunities to go into different roles based on the competence you develop by working with a variety of cases, customers, and consulting projects. In fact we see this role as a staging ground for your future career within PDSVISION.Why PDSVISION? Many of our employees have been with us for a long time, mainly because of the:
  • Inspiring culture with fantastic colleagues
  • Great opportunities to grow professionally
  • Focus on a healthy work environment
  • High technical competence and world-leading customers and solutions
  • Meetups and conferences with exciting activities
Why you? To be successful in the role of a Support Engineer, you should be able to relate to the following characteristics as a description of yourself:
  • Solution-oriented and driven
  • Ability to work independently while still being an active member of our support team
  • Social and optimistic
  • Relevant Academic degree, Mechanical engineering is advantageous
  • Relevant Academic degree such as Mechanical engineering or Software Engineer IT Or other relevant experience such as IT Specialist/Programmer
  • Fluent in English and Swedish or Finnish, both speech and writing
  • Experience of Ansys and/or PTC portfolio is a plus
We will help you to develop the necessary skills, but experience and knowledge related to the areas below, are useful:
  • PTC knowledge
    • Creo Parametric and Windchill are our core products
  • Other CAD/PLM systems
    • Our customers often work in multi-CAD environments
  • Flexnet Licensing
  • Product development through CAD
    • This is what our customers do
  • Product Lifecycle Management, PLM
    • This is vital for many of our customers
  • IT systems such as servers/VPNs/AD/database
    • This is a common way for us to access different customers’ environments
  • Batch scripting or other programming
Other Information: Full-time probation period for 6 months to move over to permanent employment.Location: Sweden (Stockholm, Gothenburg, Lund) or Finland (Tampere)Salary: Dependent on skills, experience and educationExcited? Please submit your CV and application written via the application form below and answer these questions:
  • Why do you want to join PDSVISION?
  • What can you offer PDSVISION?
  • What do you need to feel engaged and motivated with a job and at a company?
Recommendations, resumes and diplomas should be brought if you are selected for an interview. We will not contact your current employer without your consent.PDSVISION does not offer sponsorship to non-European applicants.If you wish to discuss the position informally prior to application, please send a message to: Maria Escobar, Head of HR Nordics +46 766 36 55 23

Joel Köld

Joel is our Marketing Manager with many years of sales and marketing experience at PDSVISION.